Visitor Experience Associate

Minneapolis, MN

The Walker Art Center has an immediate opening for a part-time Visitor Experience Associate to join our enthusiastic and talented Public Engagement, Learning and Impact team. 

The Walker places the highest priority on the visitor experience and strives to provide a supportive and respectful environment for all who visit this remarkable institution. All visitor-facing teams share responsibility for greeting our visitors and providing assistance in ways that support extraordinary experiences and repeat visits. Our Visitor Experience Associates provide recognizably exceptional customer service to all visitors. 

Responsibilities include:

  • Proactively and warmly acknowledge visitors, respond to questions, and provide guidance
  • Sell daily tickets for admission and programing as well as for museum memberships; process transactions through ticketing and client management system (Tessitura)
  • Guide and seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings
  • Help to ensure the safety and security of our visitors and our public spaces;  assist in crowd monitoring and emergency situations.
  • Resolve customer concerns in a polite and professional manner. 

 Qualifications include:

  • Prior experience in customer service, tourism and/or with box office procedures
  • Ability to problem-solve in a quick and resourceful manner
  • Patience, empathy, adaptability and skilled in active listening
  • Demonstrated ability to communicate effectively and work with a wide range of personalities and people across a variety of cultures, generations, and abilities
  • Foreign language skills desired (written and verbal)

Hours & Compensation: 10-20 hours per week; $16.00/hour, non-exempt; Thursday through Sunday.

The Walker is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals.

The Walker Art Center requires all employees to comply with our COVID vaccination policy, which requires staff to be fully vaccinated or test every 6 days. The Walker Art Center is an equal opportunity employer and will consider request for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.