The Walker Art Center is seeking part-time Visitor Services Associates who will place the highest priority on establishing a warm and welcoming environment for all who visit this remarkable institution. All frontline team members are responsible for sharing the Walker’s story, greeting, and serving our guests in ways that will ensure extraordinary experiences, foster ongoing relationships, and encourage repeat visits.
RESPONSIBILITIES will include, but are not limited to:
Provide recognizably exceptional customer service to all visitors; proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors; sell daily museum admission, program tickets and memberships. Process transactions through ticketing and client management system (Tessitura).
Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings; assist in crowd monitoring for safety concerns and emergency situations.
Respond to general inquiries and feedback from guests and members on site; resolve customer concerns in a polite and professional manner.
Learn and provide thorough knowledge of general event and facility information for visitors.
COMPENSATION & SCHEDULE:
Part-time (10-20 hours/week), non-exempt; $11.25/hour; evening and weekend availability required; Walker membership and museum discounts, and the opportunity to work alongside talented individuals as well as support remarkable artists, events and programming.
QUALIFIED APPLICANTS WILL BE:
Honest, hardworking, genuine, outgoing, and amiable.
Strong within customer service, tourism and box office procedures (desired).
Able to problem-solve in a quick and resourceful manner while handling a variety of operations simultaneously.
Able to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
Flexible and positive.
To Apply: include your resume and 3 professional references to be considered
The Walker is committed to being an inclusive workplace as well as increasing diversity in our workforce. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals.