Seasonal Visitor Experience Associate

Minneapolis, MN

The Walker Art Center has an immediate opening for a Seasonal Visitor Experience Associate to join our enthusiastic and talented Public Engagement, Learning and Impact team. 

The Walker places the highest priority on the visitor experience and strives to provide a supportive and respectful environment for all who visit this remarkable institution. All visitor-facing teams share responsibility for greeting our visitors and providing assistance in ways that support extraordinary experiences and repeat visits. Our Visitor Experience Associates provide recognizably exceptional customer service to all visitors. 

Seasonal Assignment Dates: Through February 2023. Must be available to work during this time period.

Responsibilities include:

  • Provide recognizably exceptional customer service to all visitors.
  • Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.
  • Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.
  • Assist in crowd monitoring for safety concerns and emergency situations.
  • Respond to general inquiries and feedback from guests and members on site.
  • Resolve customer concerns in a polite and professional manner.
  • Learn and provide thorough knowledge of general event and facility information for visitors.

 Qualifications include:

  • Applicants should be honest, hardworking, genuine, outgoing, and amiable.
  • Experience in customer service, tourism and box office procedures desirable.
  • Ability to problem-solve in a quick and resourceful manner.
  • Ability to handle a variety of operations simultaneously.
  • Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
  • A willing attitude and positive demeanor.

Hours & Compensation: 5-20 hours per week; $16.48/hour, non-exempt; Wednesday through Sunday.

This role is covered by a collective bargaining agreement with AFSCME Council 5.

The Walker is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals. 

The Walker Art Center requires all employees to comply with our COVID vaccination policy, which requires staff to be fully vaccinated or test every 6 days. The Walker Art Center is an equal opportunity employer and will consider request for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.