Visitor Services Associate

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PLEASE READ THE FOLLOWING CAREFULLY:
I certify that all information given by me on this application and any materials provided during the interview process are true and correct. I understand that false or misleading statements made by me or omissions of any kind on this application or in any materials provided during the interview process are sufficient cause for denial of employment or for dismissal if I am already employed, no matter when the misleading statements or omissions are discovered.

I authorize the Walker Art Center to investigate all information contained in this application and any materials provided during the interview process. The employers, schools, or individuals named are authorized to give information regarding my employment, character, and qualifications and are hereby released from all liability for issuing such information. I also release the Walker Art Center and its representatives from all liability for seeking, gathering, and using such information to make employment decisions.

I understand that, if I am hired, my employment is not for any definite period of time and is “at will”. I am free to terminate my employment at any time for any reason, as is the Walker Art Center. I understand that no one has authority to offer me employment on any basis other than at will, unless the offer is made in writing and signed by the Executive Director and/or the Director of Human Resources, Walker Art Center.

You must agree to the disclosure statement provided in order for us to accept your application.

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The Walker Art Center is seeking part-time Seasonal Visitor Service Associates to share our story, greet and serve our guests in ways that help ensure extraordinary experiences and repeat visits. The Walker places the highest priority on establishing a warm and welcoming environment to all of our visitors.

RESPONSIBILITIES

  • Provide exceptional customer service to all visitors; proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.

  • Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.

  • Assist in crowd monitoring for safety concerns and emergency situations.

  • Respond to general inquiries and feedback from guests and members on site; resolve customer concerns in a polite and professional manner.

  • Learn and provide thorough knowledge of general event and facility information for visitors.

HOURS & COMPENSATION

Part-time (15-20 hours/week) with flexibility to work evenings and weekends is required – both Saturday and Sunday from 11/14/18 - 2/2/19; $11.25 per hour, non-exempt; Walker membership, museum discounts, and the opportunity to work alongside talented individuals and support remarkable artists, events and programming. This role is hired through Common Sense Building Services for the Walker Art Center.

QUALIFICATIONS & EXPERIENCE

  • Honest, hardworking, genuine, outgoing, and amiable – a can-do attitude and positive demeanor.

  • Experience in customer service, tourism and box office procedures desirable.

  • Ability to problem-solve in a quick and resourceful manner; can handle a variety of operations simultaneously.

  • Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.

  • A clean, professional appearance with special attention to attire is required.

To Apply: provide a resume and three professional references as MS Word or PDF attachments directly to this posting to be considered 

The Walker is committed to being an inclusive workplace as well as increasing diversity in our workforce.  This position will remain open until filled and until a diverse and qualified pool of candidates is identified. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. 

Location: Part-time in Minneapolis, MN
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Apply at: https://walkerart.hiringthing.com/job/85551/visitor-services-associate