INTERNAL POSTING ONLY: Lead Gallery Assistant

Minneapolis, MN

**************INTERNAL JOB POSTING ONLY******************************

This individual will work with the Visitor Experience Manager to ensure the Gallery Assistant team provides all Walker visitors with an engaging and exemplary guest experience. This individual will support and lead daily operations of the Gallery Assistant team and work collaboratively to improve the quality of the customer experience.  

Responsibilities will include:

  • Serve as a leader on the Gallery Assistant team, ensuring the highest level of service and hospitality for Walker visitors. Stay up-to-date on the internal exhibition and event calendars, on all departmental communications, and deadlines.  Provide part time team with comprehensive information on Walker programs. Utilize ongoing Gallery Assistant meetings to inform and educate Gallery Assistant team; utilize other resources (print pieces, talking points, personal interactions with programming departments) as necessary.
  • Model the highest standards for customer service and commit to ongoing innovation and adaption to visitor and institutional needs. Proactively identify and develop solutions to improve the visitor experience with Visitor Experience Manager. Provide feedback and guidance to part time Gallery Assistants to ensure the clear understanding of Walker and department expectations.
  • Create daily rotation schedule for the Gallery Assistant team.
  • Support Gallery Assistants to mitigate challenging customer service and safety issues.
  • Ensure proper break and rotation schedules are adhered to.
  • Support Gallery Assistant team to ensure artwork is protected.
  • Work to ensure safety protocols are maintained.
  • Serve as resource for onboarding and training new hires.
  • Help craft a welcoming, accessible, and audience-focused experience for a diverse population of visitors.
  • Create and support a culture of hospitality and meaningful visitor experiences.  
  • Execute established training protocols for new hires and ensure team members are highly trained.  
  • Provide on-site leadership and support to ensure the highest quality of customer service and help shape a team culture that is visitor-obsessed.
  • Support the Visitor Experience Manager as needed.

POSITION SPECIFICS:

  • Part-Time (15-20 hours), Hourly/Non-Exempt, flexibility to work some evenings and weekends required, including the first Saturday of every month; must be able to adjust schedule as required by programming needs.  
  • Walker membership and museum discount, and the opportunity to work alongside talented individuals and support remarkable artists, events and programming.
  • This role is covered by a collective bargaining agreement with AFSCME Council 5 

Required Skills & Qualifications:

  • Inspirational leadership style combining organizational competence with strong management and interpersonal skills.  
  • Collaborative spirit and desire to engage with a variety of personalities. 
  • 2+ years of experience in customer service and hospitality. 
  • Possess ability to problem solve in a quick and resourceful manner. 
  • Ability to converse about themes in contemporary art and share rich information regarding Walker programs and exhibitions.

The Walker is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals.

The Walker Art Center requires all employees to comply with our COVID vaccination policy, which requires staff to be fully vaccinated or test every 6 days. The Walker Art Center is an equal opportunity employer and will consider request for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.