Visitor Services Associate

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

PLEASE READ THE FOLLOWING CAREFULLY:
I certify that all information given by me on this application and any materials provided during the interview process are true and correct. I understand that false or misleading statements made by me or omissions of any kind on this application or in any materials provided during the interview process are sufficient cause for denial of employment or for dismissal if I am already employed, no matter when the misleading statements or omissions are discovered.

I authorize the Walker Art Center to investigate all information contained in this application and any materials provided during the interview process. The employers, schools, or individuals named are authorized to give information regarding my employment, character, and qualifications and are hereby released from all liability for issuing such information. I also release the Walker Art Center and its representatives from all liability for seeking, gathering, and using such information to make employment decisions.

I understand that, if I am hired, my employment is not for any definite period of time and is “at will”. I am free to terminate my employment at any time for any reason, as is the Walker Art Center. I understand that no one has authority to offer me employment on any basis other than at will, unless the offer is made in writing and signed by the Executive Director and/or the Director of Human Resources, Walker Art Center.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

The Walker places the highest priority on establishing a warm and welcoming service environment for all who visit this remarkable Center. All frontline team members are responsible for sharing the Walker’s story, greeting, and serving our guests in ways that ensure extraordinary experiences and repeat visits.

Responsibilities will include:

  • Provide recognizably exceptional customer service to all visitors.

  • Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.

  • Sell daily museum admission, program tickets and memberships. Process transactions through ticketing and client management system (Tessitura).

  • Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.

  • Assist in crowd monitoring for safety concerns and emergency situations.

  • Respond to general inquiries and feedback from guests and members on site.

  • Resolve customer concerns in a polite and professional manner. 

  • Learn and provide thorough knowledge of general event and facility information for visitors.

Schedule & Compensation:

  • $11.25/hour, part-time, 10-20 hours per week (requires evening and weekday availability), non-exempt

  • Sick time, museum discounts, Walker membership, and the opportunity to work alongside talented individuals as well as support some remarkable artists, events, and programming

 Qualifications and Experience:

  • Applicants should be honest, hardworking, genuine, outgoing, and amiable.

  • Experience in customer service, tourism and box office procedures desirable.

  • Ability to problem-solve in a quick and resourceful manner.

  • Ability to handle a variety of operations simultaneously.

  • Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.

  • A willing attitude and positive demeanor.

To Apply: include your resume and names of 3 professional references as MS Word or PDF attachmentsto this posting

Applications will be reviewed on a rolling basis until the position is filled.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Walker is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals.

Location: Part-time in Minneapolis, MN
Apply for this Position
Apply at: